Design your Global Capability Centers (GCCs)
to accelerate transformation at scale
GCCs are now mainstream
GCCs have matured from being cost arbitrage centers to becoming integrated locations for leveraging best global talent in support of business, technology and workforce transformation.
In the post-COVID era, GCCs are poised to grow and mature even more rapidly and emerge as strategic capabilities in support of enterprise growth and relevancy agenda.
GCCs are now integral to the enterprise and are effectively bridging the gap between HQ based and remote, global teams.
Technology & business support leaders at GCCs
HQ headcount at GCCs *
GCCs are focused on directly impacting business outcomes
New enterprise technology products being developed at the GCCs
Source: NASSCOM Mckinsey study
Trends that are Changing the GCC Game
Impact of COVID-19
In a recent article, McKinsey reported that GCCs have successfully adapted to pandemic disruptions and have maintained (and even exceeded) service levels. Best-in-class GCCs have also recovered to their pre-crisis baseline across key metrics” — resiliency, business continuity, and productivity/ efficiency.
GCCs are successfully leveraging talent and workplace diversity in support of enterprise innovation agenda – embedding innovative business and product ideas across company service lines.
From startup led open innovation programs to innovation labs & intrapreneurship programs, GCCs are successfully executing on an omnichannel approach for a robust and sustainable foundation.
From traditional service delivery centers, GCCs are now being developed as alternate business locations – complete with business leaders, functional ownership and focus on business impact, competitiveness and differentiation.
The evolving GCC landscape
GCCs have successfully evolved into enterprise CoE teams for accelerating the technology adoption and enterprise transformation undertaking work in areas including digital, advanced data analytics, mobility, AI/ cognitive & automation.
Expense base of GCCs in India
People employed by GCCs in India
Source: ANSR Research
Global 2000 with GCCs
Expected CAGR for GCCs
Redefine retail to deliver world-class outcomes ++
Building workforce of the future ++
Leveraging ecosystems and partnerships ++
Evolution of Retail / CPG GCCs in India
Download our PoV on “Evolution of Retail/CPG GCCs in India” and learn more about the practices employed by some of the leading Retail/CPG GCCs in India that make this segment the fastest growing GCC segment in India. Download your copy here.
Each episode of Answer Cast explores an untrodden path and answers several unasked and unanswered questions for CXOs in realizing their business dreams through Global Capability Centers (GCC). Listen to all the latest episodes.
Making Global Teams Work through GCCs
Here is a quick recap of the recently concluded micro learning series about successfully building and managing collaborative and distributed global teams. Click here to read.
Reimagining business, technology and workforce transformation through GCCs
ANSR is the market leader in enabling organizations accelerate build and manage global teams through captive center / Global Capability Centers (GCCs) and BOTs. ANSR provides full life-cycle services including GCC design, set up and enabling operations.
ANSR products / services include:
- ANSR’s GCC consulting services
- Powered by AI, Talent500 is an industry leading platform with over 300k members to enable GCCs hire best global talent
- Workspace by ANSR is a full-service real estate and IT solution designed for GCCs
- Business shared services covering HR, finance, IT, compliance, legal etc
For over 15 years now, companies cutting across size, industry and markets, have relied on ANSR’s expertise to successfully build global business and technology teams at the GCCs.
ANSR delivers its GCC enabling products through a unique, no investment, subscription based ‘pay-as-you-grow’ platform enabling industry best ‘time to value’ benefits in a low-risk regime.
ANSR’s ‘As-A-Service’ Model
Get the GCC up, running & creating value in 3-4 months
COEs for Compensation & Benefits, Employer Branding and EVP, Tax, Risk, and capability-building.
Client branded, enterprise grade, customized, furnished workspace
GCC employees, contingent staffing, and contractors through ANSR’s TALENT500 platform
Business Shared Services
HR, Finance, Procurement, Administration