THE FIRST 90 DAYS: A Strategic Playbook for Setting Up Global Teams for Long-Term Success

What does it truly take to get the first 90 days right?

In this playbook, leaders who have built and scaled Global Capability Centers share firsthand perspectives on what matters most early on. Featuring insights from Khetan Raghavani (BRIT Insurance), Vishal Nair (Smith + Howard), Boris Wouters (Itineris), and Praveen Mohan (Pella Corporation), this guide captures real-world lessons across insurance, advisory, SaaS, and manufacturing.

The first 90 days are not just about execution — they are about clarity of vision, governance discipline, operating rhythm, and long-term ownership. Decisions made during this window shape whether the center becomes a strategic extension of the enterprise or remains an offshore support arm.

From talent strategy and decision rights to performance metrics and cultural integration, leadership clarity during this phase directly influences innovation, accountability, and enterprise value creation.

Through these collective experiences, we distill a practical roadmap for the first 90 days  equipping leadership teams with an experience-backed blueprint for long-term strategic success, not just operational continuity.