Rise Of The Capability Center-as-a-Service Model To Set Up GCCs

Capability Center-as-a-Service (CCaaS) is emerging as a transformative model for organizations, allowing them to set up Global Capability Centers (GCCs) in no time. It enables companies to leverage global talent and achieve cost efficiency without building from zero.

A third-party partner sets up, runs, and delivers outcomes, enabling firms to stay agile and enjoy the perks of GCC transformation. This model is gaining popularity among startups, mid-sized firms, and large enterprises due to speed, reduced risk, and flexibility.  

What is Capability Center as a Service(CCaaS)?

Capability Center-as-a-Service is a model that enables companies to build and operate GCCs faster and more efficiently. It enables organisations to set up GCCs without investing in infrastructure or internal resources required from scratch. Instead, a third party handles the end-to-end process, such as hiring, setting up the workspace, and ensuring compliance. This allows businesses to get the benefits of a traditional GCC while remaining agile.  

With CCaaS, companies can achieve reduced investment and flexibility in scaling their operations. It offers IT, compliance support, and tailored solutions that align with the business goals. This makes CCaaS attractive for all-sized enterprises looking to expand globally.  

Benefits of CCaaS for Enterprises 

CCaaS allows organizations to unlock the advantages of a GCC without going about it independently. Here are some key benefits tailored to the Capability Center-as-a-Service model:  

• Global Talent Access
  CCaaS for GCC allows enterprises to tap into specialized talent pools across geographies. They do so without setting up a local entity or handling operations independently. This helps companies stay competitive with access to skilled professionals in various departments.   

• Decreased Complexity
  Companies can avoid the hassle of managing compliance, payroll, and infrastructure. The CCaaS provider handles these end-to-end, simplifies operations, and enables familiar regulatory landscapes.  

• Cost-Effectiveness
  Companies can minimize upfront capital expenditure by only paying for what they use. This helps leverage cost-efficient locations managed by service partners. This leads to significant savings on infrastructure, staffing, and administrative costs.  

• Faster Time to Market
  CCaaS for GCC are faster than traditional setups that may take over a year to set up. This agility enables companies to launch operations and meet deadlines without wasting time.  

• Flexible Scaling
  CCaaS offers agility in workforce management without structural issues. Teams can be ramped up or down based on project demands. It ensures that companies can adapt to changing priorities.  

• Support for Digital Transformation
  CCaaS for GCC provides expertise, automation, and transformation tools. These speed up digitization across the organization.  

• Security and Governance
  Leading CCaaS vendors ensure strong data security, legal compliance, and governance standards. This minimizes risks for a firm, ensuring protection of sensitive data.  

How to implement CCaaS? 

To establish a GCC in partnership with a CCaaS provider, firms need a structured approach to ensure alignment. Here are steps that can guide the process: 

1. Define Goals
   Begin by identifying which functions you want to outsource. These may include tech support, customer engagement, or analytics. Clear objectives help in selecting the right model and provider.
   
   
2. Choose the Right Partner
   Check providers based on their expertise, scalability, service quality, and governance capabilities. Firms can also look into factors like cost, support infrastructure, and proven track records.
   
   
3. Pilot with a Small Team
   Before full-scale implementation, test the partnership with a small team. This allows you to assess the cultural fit, processes, and workflow on a small scale.
   
   
4. Set Up Services and SLAs
   Define the scope of services, integrate systems, and establish Service Level Agreements.
   
   
5. Scale and Refine
   Once the pilot setup is successful, companies can move to expand their GCC operations. Scale the team and refine processes for optimal performance and integration.
   
   
6. Review and Communicate
   Conduct regular performance reviews using Key Performance Indicators (KPIs). Maintain open communication with the provider for continuous improvement and resolve gaps.  

When to Choose CCaaS 

Businesses should consider CCaaS when they need scalable, tech-enabled solutions while eliminating the burden of managing infrastructure and other functions in house. Here are instances when a CCaaS model may be considered: 

• When Strategic Guidance is Needed
  If your business is navigating complex regulatory or market environments, CCaaS can be helpful. This model may also offer strategic consulting which could help create solutions aligned with the goals and standards of the enterprise.  

• When You Need Advanced Tech Infrastructure
  Firms can choose CCaaS when they need robust, scalable tech frameworks. Providers offer systems, cloud platforms, and AI-powered tools to drive innovation and performance.  

• When Building High-Performance Teams
  For businesses needing a skilled workforce, CCaaS providers offer talent architecture services. This includes precision hiring, upskilling programs, and workforce engagement models.  

• When Operational Excellence Is Crucial
  CCaaS can be helpful if your company needs an optimized infrastructure to ensure excellence in operational functions.  

• When Execution Needs to Be Seamless and Global
  CCaaS is ideal when you want integration of people, processes, and platforms across geographies. Providers ensure integrated execution for global connectivity and real-time responsiveness.  

Case Study  

A global insurance leader faced challenges while entering the fast-paced InsurTech space. Their traditional, risk-averse culture limited their ability to innovate. They needed a solution that would help them foster agility and innovation. They wanted it without compromising on strengths in risk management.

They leveraged their existing GCC in Bengaluru and adopted the CCaaS model with ANSR, which accelerated their GCC transformation. The CCaaS approach provided access to top talent, scalable infrastructure, and innovation-driven partnerships.

This allowed them to build a dynamic, cost-effective environment, bridging the gap between legacy systems and agility. This also fast-tracked their journey toward becoming a digital-first insurance leader.

Planning to transform your organizational workforce? Get in touch with ANSR for a tailored session and learn how to unlock your workforce’s potential and talent to its fullest. Schedule a meeting today to build your future-ready business.