The Indian Captive Landscape: Evolving From Back-Office To Global Capability Centers
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Evolving from Back-office to Global Captive Centers/GCCs
Historically viewed as an attractive source of ‘cost arbitrage,’ the raison d'etre of a Captive is now changing to one of ‘skills arbitrage’ or ‘intellectual arbitrage,’ with more recent Captives set up to deliver tech skills at scale, and drive product innovation at a cost advantage. Nowadays, Captives or Global Capability Centers can support a range of critical business goals. They serve as ‘centers of excellence’ specializing in areas like data analytics; as product or process innovation hubs; or they perform broader functions using the technology required for hybrid work.
Key Reasons why Enterprises Set Up Offshore Captive Centers
Enterprise talent: The ability to hire and develop best talent for the global enterprise
Business capabilities: Develop, strengthen and scale enterprise centres of excellence in areas such as cloud, mobile, RPA, AI and Analytics.
Productivity: Captive offshoring/GCC model is 20%-25% more productive over the traditional outsourcing model.
Strategic capacity: Develop capacity and scale to accelerate execution around enterprise strategic priorities
Innovation: Leverage start-up ecosystem and best practices to drive open innovation programs
Expense savings: Captive offshoring/GCC model offers 15%-20% additional savings over traditional outsourcing