80% of New GCCs Prioritize AI/ML Capabilities – Says ANSR Quarterly GCC Report

In 2024, Global Capability Centers (GCCs) both in India and globally are poised for significant growth and innovation. GCCs in India, comprising over 1% of the country’s GDP, continue to attract companies from various sectors due to the nation’s robust IT infrastructure, skilled workforce, and mature ecosystem. These GCCs are strategically focused on advancing both tech and non-tech capabilities, prioritizing areas such as Gen AI, AI/ML, Data Analytics, and Cloud Computing to drive innovation and organizational efficiency on a global scale.

The latest ANSR Quarterly GCC report offers valuable insights into the evolving landscape of Global Capability Centers (GCCs) in India and around the world. Let’s dive into the key findings:

• GCC Location Landscape in India: India remains the preferred destination for setting up GCCs, with tech hubs like Bengaluru and Hyderabad leading the way. Emerging destinations like Gujarat International Finance Tec-City (GIFT City) in Ahmedabad are also gaining traction due to their favorable regulatory environment and top-notch infrastructure.
• New GCCs, Capabilities, and Functions: GCCs are diversifying their capabilities to meet the evolving demands of various sectors, with a significant emphasis on digital capabilities such as Artificial Intelligence/Machine Learning (AI/ML) and Data Analytics. A staggering 80% of new GCCs prioritize AI/ML capabilities, reflecting the growing importance of these technologies in driving organizational growth and innovation.
• Talent Trends in GCCs: Organizations are recognizing the importance of global cross-cultural teams in driving innovation. Top emerging skills in demand include GenAI, AI/ML, Data Analytics, Cybersecurity, Cloud Computing, and Robotics Process Automation (RPA). GCCs are investing in talent development and upskilling programs to foster an innovative and agile organizational culture.
• Insights into Real Estate Trends: Indian cities offer competitive Grade A office spaces, complemented by factors such as talent availability and a robust digital ecosystem. Major hubs like Bangalore, Hyderabad, and Delhi are projected to lease significant office space by 2025. Tier-2 cities are also emerging as non-metro clusters, offering cost-effective options for GCCs.

Stay tuned for more updates from ANSR as we continue to empower businesses with AI-driven solutions for high-impact global centers. Download the full report for deeper insights into the future of GCCs and their role in driving digital transformation and innovation across  industries.