Beyond Operational Metrics: Redefining Success for GCCs

As Global Capability Centers (GCCs) continue to evolve into strategic hubs, the way their success is measured must also evolve. Leaders within every industry are gradually moving away from traditional, efficiency and arbitrage-driven metrics and adopting dynamic, business-outcome-driven KPIs.  

In this eBook, we discuss: 

• How GCCs can measure their success using a combination of lead indicators, which capture their forward-looking contributions (like time-to-market acceleration for new products, speed of technology deployment), and lag indicators, which reflect historical performance (like reduction in operational costs and efficiency gains). 

• The emergence of capability maturity as a key measure of GCC success as it gradually replaces headcount as the primary metric. From ownership of global mandates to process excellence and autonomy, mature GCCs are recognized for their ability to own and deliver complex, high-impact outcomes with minimal dependency on headquarters. 

• A holistic, 360-degree metric of success measurement which takes into account People (the rate at which team members gain new capabilities), Value (taking on greater accountability), and Resilience (agility and adaptability).  

And much more. 

Download the eBook to know how GCCs of the future are evolving into fully integrated global business units.