From Store to Supply: Making AI Work Across Retail Operations
An invite-only roundtable with senior retail leaders to explore a critical planning question for 2026: as AI becomes embedded across operations, is it truly simplifying execution, or introducing new layers of complexity?
Register your interest
- Thursday, 8th January 2026
- 5:30 PM onwards
- TBD, Bengaluru
Most retail organizations are running multiple AI pilots across service desks, CX channels, store operations, logistics, and IT support. But the challenge in 2026 is no longer experimenting with AI but operationalising AI at scale without creating chaos.
As automation increases, retailers are facing new challenges:
- Ensuring ensure quality, compliance, and accountability when AI makes frontline decisions
- Designing coordination when automation, agents, and other teams all touch the workflows
- Who owns the exceptions: and how are escalations routed across CX, IT, supply chain, and store ops?
This closed-door roundtable brings together retail GCC leaders to share their views the “orchestration layer” behind AI-enabled service, maintaining human-in-the-loop control, cross-functional visibility, and operational continuity as automation scales.