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Case Study: Establishing a Leading US Bank’s Technical CoE in Bengaluru

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Our client, a top-tier US Financial Institution (Ranked in the US Top 20 with over $200 Billion in Assets) specializes in commercial banking for technology, healthcare, private equity, venture capital, and premium wine industries.

The Challenge

 

The digital transformation revolution was upon them, but a critical roadblock emerged – a dearth of highly skilled technical talent in the US. This scarcity translated to skyrocketing hiring costs, lengthy recruitment cycles, and a concerningly high candidate drop-off rate.  These factors threatened to impede the bank’s digital ambitions.

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Our Solution

 

Recognizing the need for a strategic solution, the bank partnered with ANSR to establish a state-of-the-art Technical Center of Excellence (TCoE) in Bengaluru, India. This move addressed the talent shortage head-on while paving the way for streamlined operations and optimized financial processes.

Precision via AI Talent Sourcing

 

ANSR leveraged its vast Global Talent Network of 1.6 million tech professionals across 200+ platforms. This extensive pool was further refined using our advanced AI fitment engine. By meticulously screening and shortlisting candidates based on over 100 parameters, we achieved an impressive 90% accuracy rate in candidate selection, significantly reducing time-to-hire and ensuring the perfect talent fit.

Building a Functional Ecosystem for the GCC

 

ANSR’s solution extended far beyond recruitment. A comprehensive analysis of the global talent landscape identified Bengaluru as the ideal location for the TCoE, offering a rich pool of technical talent and a robust digital infrastructure, creating the perfect ecosystem for success. ANSR then led the end-to-end setup:

  • Talent Management & Onboarding: We provided comprehensive onboarding support to integrate new hires seamlessly.
  • Workspace & IT Integration: Tailored workspaces with cutting-edge IT solutions were established, fostering collaboration and productivity.
  • Operational & Legal Expertise: Our team ensured legal compliance with Indian regulations and provided ongoing governance and management support.

Today, the Bengaluru TCoE supports a wide range of functions, including accounting, regulatory reporting, FP&A, procurement, tax, and treasury. Furthermore, the establishment of a Credit Risk Team from the ground up demonstrates the center’s expanding capabilities.  This team covers a comprehensive spectrum of credit risk functions, including modeling, business & financial risk analysis, credit systems, and portfolio analytics.

This center has not only addressed the initial talent shortage but has also become a core pillar of the bank’s digital transformation journey, propelling them towards a leadership position within the global financial technology landscape.

Business Impact: A Launchpad for Continued Growth

800+ Strong Workforce

The Bengaluru TCoE has grown into a team of over 800 highly skilled professionals, powering critical functions across the bank.

Global Expansion

The TCoE now represents a significant 10% of the bank’s entire global workforce, highlighting its strategic importance.

5+ Years of Success

The TCoE has operated seamlessly, expanding capabilities into verticals like Credit Risk Management, with expertise in Credit Modelling, Credit Business & Financial Risk, and more.

Improved Operational Efficiency

The TCoE’s contributions led to Reduced processing times for core banking transactions, accuracy in financial reporting and data analysis and improved customer service resolution times.

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