Re-Envisioning the GCC Model: The Best-Sourcing Advantage

Global Capability Centers (GCCs) and service providers are no longer seen as separate entities, but rather as complementary forces driving operational excellence. The conversation has evolved beyond capabilities, productivity, and cost, to a more strategic approach of determining where and how work should be done. This “best-sourcing” model empowers organizations to seamlessly integrate in-house teams with third-party service providers, optimizing flexibility, scalability, and competitiveness in an increasingly dynamic global market.

The 14th edition of the ANSR Leadership Forum, brought together industry experts from both sides of the spectrum to share insights on how GCCs can effectively leverage the evolving partnership between in-house teams and service providers. These thought leaders explored best-sourcing strategies, focusing on optimizing workforce models to drive innovation, enhance operational efficiency, and accelerate growth. Learn how mature organizations are embracing this dual approach to remain competitive in today’s rapidly changing global market.