Why do 83% of enterprises consider GCCs mission-critical, yet only 17% are empowered?

India’s Global Capability Centers have outgrown their back-office origins and now operate at the front lines of engineering, data, and AI-led transformation. But strategic importance has arrived faster than the authority to act on it.

The inaugural 2026 HFS Generative GCC Index, produced by HFS Research in partnership with ANSR, scores the market at 61.9 out of 100 — firmly a transformation partner, but not yet generative. Behind that number sits the defining tension of the moment: 83% of GCCs are now mission-critical to their enterprises, yet only 17% hold full decision and budget authority.

In this webinar, HFS Research and ANSR come together to unpack the Index and what it means for GCC leaders — from the empowerment gap and AI’s real impact to the ownership multiplier that separates the centers pulling ahead from those standing still.

SPEAKERS

1. Achyuta Ghosh: Executive Research Leader, HFS Research

2. Saurabh Gupta: President, Research & Advisory, HFS Research

3. Smitha Hemmigae: Chief Market Officer, ANSR

4. Vikram Ahuja: Co-Founder, ANSR & CEO, 1Wrk

In this webinar, our panel will explore:

• Why the shared-services identity is fading fast — and what’s replacing it
• Where AI is genuinely redesigning GCC work versus where it’s only speeding up old workflows
• The empowerment gap: why mission-critical centers still lack decision rights and budget ownership
• The ownership multiplier — how end-to-end ownership lifts maturity more than any other factor in the dataset
• What separates the GCCs that will become generative enterprises from those that stay entry-level transformation partners

Why attend

This webinar is designed for GCC leaders, heads of strategy and transformation, and enterprise executives shaping the future of their India centers.

Join us to gain:

• A first look at the 2026 HFS Generative GCC Index and where your center stands on the four-stage maturity path
• Candid CXO and buyer-side perspectives from across ANSR and HFS Research
• Practical moves to close the empowerment gap and earn end-to-end ownership