Insipre Brands: Digital Transformation Case Study – ANSR

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Inspire Brands is a multi-brand QSR (quick service restaurant) company with over 32000 outlets, including Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In locations worldwide.

The company aspired to pioneer a center of innovation in India to disrupt the global restaurant industry through strategic digital transformation, ultimately amplifying operational efficiencies across its diverse portfolio of brands.

The Challenge

  • The end-to-end establishment of a Global Capability Center (GCC), from workspace leasing and set-up to talent acquisition, compliance, and facility management.
  • Hiring highly skilled talent across a wide range of technical skills (data engineering, data science, analytics, eCommerce, AI, platform engineering, and automation) without access to any recruitment infrastructure.

Our Solution

  • ANSR’s GCC SuperApp/End-to-end GCC setup support 

Delivering a comprehensive, end-to-end solution, the ANSR team undertook every aspect of setting up Inspire’s GCC in Hyderabad, India – from sourcing, recruiting, and engaging top-tier talent, to establishing tailored workspaces with integrated IT solutions. With a special focus on ensuring legal compliance, the team also provided governance and management support. 

In June 2023, Inspire Brands proudly launched its GCC in Hyderabad, marking a significant milestone. A standout feature of this initiative is the Innovation Lab, a dynamic hub that actively partners with start-ups to craft cutting-edge solutions across various domains, including productivity optimization, workforce management, loyalty programs, payment systems, and beyond.

  • Multi-channel sourcing + AI-powered screening

Leveraging our expansive Global Talent Network of 1.5 million global tech professionals across 200+ job boards, the ANSR team successfully built a talent pool curated to the GCC’s hiring needs. As the next step, we leveraged our AI fitment engine to rigorously screen and shortlist profiles based on 100s of parameters (technical skills, relevant educational background and work experience, soft skills), achieving an impressive 90% accuracy rate in candidate selection.

The GCC onboarded over 150 full-time employees in less than a year of operations, with plans to grow to 400+ by December 2024 and 500+ in 2025. Members of the Hyderabad GCC partner with colleagues globally to develop new capabilities across several areas, including data science, analytics, eCommerce, automation, cloud, and information security.

Results & Impact

Effectively reduced time-to-hire

Onboarding over 150 team members within 6 months, the GCC plans to grow to 500 in the next 2 years.

A diverse tech stack

The GCC empowers the Inspire Brands ecosystem through its niche technical functionalities like POS, scripting, microservices, and enterprise architecture.

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