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Case Study: How a Bengaluru-based GCC Enabled the Digital Transformation for a Global Healthcare Leader
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A leading American healthcare conglomerate with a presence across 70 countries and a 95,000+ strong workforce wanted to modernize and scale its digital infrastructure. A provider of comprehensive healthcare benefits (health insurance, benefits management, pharmacy services and aftercare) at the global level, the company wanted to leverage data analytics for business optimization and growth by setting up a technological center of excellence.
Challenges
Choosing Bengaluru as the base for their center of technological excellence, the company faced two major hurdles ~
- To scale and fortify its digital infrastructure and build varied analytical capabilities, the company needed to hire a diverse range of technical skills – from app development and UI/UX design to cybersecurity, AI/ML, and data science. Securing these specialized roles in a fiercely competitive talent pool was a significant challenge.
- Setting up a fully functional GCC from scratch, with no recruitment infrastructure or legal presence in the country.
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Our Solution
By implementing a centralized, start-to-finish GCC deployment solution, the ANSR team offered various services to support the process ~
- Acquiring Top Tech Talent: Utilizing our Global Talent Network of 1.8 million tech professionals, our talent acquisition team efficiently sourced, screened and onboarded a large volume of highly skilled professionals in data engineering, data analysis, cybersecurity, mobile app development and AI/ML.
- Workspace and IT Infrastructure: From the initial location strategy to finding and leasing the ideal workspace and enabling every inch with high-tech IT infrastructure, our team helped establish the company’s robust tech center.
- Legal and Regulatory Compliance: Our team of experts assisted in entity structuring, registration, licensing and documentation, offering end-to-end compliance and regulatory support.
- Workforce Management: From payroll and taxation, to the provision and management of employee benefits, and administration, our team undertook complete workforce management.
- Business Support Services: We also offered a wide range of support services such as administrative assistance, financial management, HR support, and legal advisory, enabling businesses to focus on core activities while efficiently managing day-to-day operations.
Partnering with ANSR in 2021, the company inaugurated its Technology Center of Excellence in Bengaluru. Hiring its first 100 full-time employees within the first year of operations in the peak pandemic, the GCC is instrumental in powering core technical functionalities like data analysis, infrastructure and network support, App development and maintenance
Results & Impact
2X Growth
Already 200+ member strong, the GCC is set to grow to 400+ by end of 2024.
