Case Study: How Lowe’s Built a GCC That Powers 2000+ Stores Globally

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A leading American hardware and home improvement retailer, Lowe’s aimed to expand its tech and non-tech teams to meet the surge in online sales during the pandemic-driven home renovation trend.

The Challenge

  • Recruiting exceptionally skilled technical and non-technical talent within minuscule timelines
  • Building a Global Capability Center without access to any on-ground recruitment infrastructure

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The Solution

Real-time talent intelligence + AI-powered profile screening

    • Utilized real-time market intelligence to target ideal candidate profiles for tech as well as non-tech roles, reducing sourcing time by more than 50%.
    • Leveraged our Global Talent Network of 1.5 M+ tech professionals to build a curated pool of talent tailored to Lowe’s requirements. Real-time talent intelligence + AI-powered profile screening.
    • Using TalentInsights, our AI fitment engine for profile screening, we achieved 80% accuracy by assessing 100s of parameters like skill set, relevant experience, and culture fit.
    • Today, Lowe’s India is home to experts in Enterprise Architecture, Data Science & Analytics, Omnichannel Platforms, Financial Planning & Analytics, Supply Chain, Merchandising, Marketing, and beyond.

End-to-end GCC setup with our managed teams model

    • Delivered a single-point, integrated solution for all infrastructure and talent acquisition requirements for setting up the India GCC, from sourcing and hiring the best talent to leasing and setting up the workspace and IT.
    • Our team of experts ensured 100% compliance with all legal and regulatory requirements, including management of contracts, disbursement of salaries and employer benefits.

Results and Impact

47 Billion Dollars

In sales in 2023

17 Million Customers

Served every week, thanks to the support by Lowe’s India GCC

Technology First

US $1 Billion enterprise spend on Tech annually


Associates globally, including Lowe’s India team

To Infinity and Beyond

Powered by the India GCC, Lowe’s constructed a 3D printer for the International Space Station

Exponential Growth

Lowe’s India grew from 50 professionals in 2014, to 3100 in 2022 and 4300 in 2023

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