Past Event: ANSR Leadership Forum
Redefining GCC Success Metrics for Business Impact
- 26th March, 2025
- 8.30-9.30 AM
As Global Capability Centers (GCCs) evolve into strategic enablers, traditional success measures are no longer enough. How do we define impact beyond efficiency and cost? What metrics truly reflect business value, innovation, and transformation? Dive into deeply insightful takeaways from our session on Redefining GCC Success Metrics for Business Impact, as we discuss~
- Blending Lead and Lag Indicators: Measuring present and future impact by using both lead indicators (e.g., time-to-market, innovation pipeline, and talent acquisition) and lag indicators (e.g., cost reduction, efficiency, and service quality).
- Capability Maturity as a Core Indicator: How forward-thinking GCCs are increasingly using capability maturity as a success metric, focusing on ownership of global mandates, complex problem-solving, process autonomy, and digital maturity rather than just headcount.
- People, Value, and Resilience: Many GCCs are evaluating their success based on skill development and cultural alignment (people), measurable business impact and value creation (value), and structural adaptability and accountability (resilience),
..and much more.
Read on!
Read on!
Event Recap
| Agenda | Speaker | Time |
|---|---|---|
|
Welcome and opening remarks |
Vikram Ahuja Co-Founder, ANSR & CEO, 1Wrk |
8.30AM – 8.35AM |
|
Lightning Talk |
Kaushik Das Managing Director, JCPenney India |
8.35AM – 8.55AM |
|
Lightning Talk |
Raja Jamalamadaka Managing Director, Roche Digital Center of Excellence India |
8.55AM – 9.15AM |
|
Open Discussion, Q&A, Closing Remarks |
|
9.15AM – 9.30AM |
Registrations Closed
Agenda
Welcome and opening remarks
Vikram Ahuja
Co-Founder, ANSR & CEO, 1Wrk
Co-Founder, ANSR & CEO, 1Wrk
8.30 AM – 8.35 AM
Lightning Talk
Kaushik Das
Managing Director, JCPenney India
Managing Director, JCPenney India
8.35AM-8.55AM
Lightning Talk
Raja Jamalamadaka
Managing Director, Roche Digital Center of Excellence India
Managing Director, Roche Digital Center of Excellence India
8.55 AM-9.15 AM
Open Discussion, Q&A, Closing Remarks
9.15 AM-9.30 AM
Registrations Closed
Download Key Takeaways
In case you missed the event, we’ve put together a document that serves as a summary of the discussion.