THE BEST OF
2025
For the GCC sector, 2025 was disruptive in all the right ways. AI-driven innovation, the rise of India’s GCC leaders on the global stage, and a fundamental reimagining of enterprise operating models have redefined the role and impact of Global Capability Centers.
As we close the year, we bring together ANSR’s most influential thinking – insights that have shaped executive conversations, guided strategic decisions, and illuminated the evolving trajectory of the GCC model. This collection provides a sharp, forward-looking perspective on the forces that defined 2025 and the opportunities that will shape the next frontier of GCC growth in 2026 and beyond.
- If GCCs are to be truly business-native, then how we measure
- their success must evolve. Today’s GCCs are driving global
- mandates, delivering high-impact outcomes, and operating as
- extensions of the enterprise itself. Outdated metrics can’t
- capture this shift; a new success framework must.
Explore how leaders within every industry are gradually moving away from traditional, efficiency and arbitrage-driven metrics and adopting dynamic, business-outcome-driven KPIs.
To know how, read Beyond Operational Metrics: Redefining Success for GCCs.
Capability Enablers
- Capability maturity
- Skill growth
- Cultural alignment
- Internal mobility
Strategic Value Creators
- Business outcomes
- Revenue impact
- Innovation index
- Global mandate ownership
Cost Centers
- Headcount
- SLA adherence
- Attrition
- Utilization
Efficient Operators
- Productivity
- Automation ROI
- Process optimization
Successful GCCs need a strategic approach to sourcing that balances both internal and external capabilities.
This is where best-sourcing comes in, a model that blends the strengths of in-house GCC talent with the scale and specialization of managed service partners. Instead of choosing between insourcing and outsourcing, leading organizations are combining the two to accelerate innovation, access niche skills, and drive non-linear growth while retaining control of strategic priorities.
Explore these insights in Mastering Best-Sourcing: A Strategic Guide for GCC Leaders.
How GCCs Navigate Global Talent & Resource Management
survey of GCC leaders
revealed that
with GCCs are
adopting the best-
sourcing approach.
At the heart of every successful GCC is one defining factor: exceptional leadership.
India’s GCC leaders are taking over the global business landscape – and this is no coincidence. The country’s GCC leadership base stands at around 6,500 today and is projected to surge to 30,000 by 2030. More than 150 global CXOs already operate out of India GCCs, driving enterprise-wide mandates, and 60% of current GCC leaders are expected to take on expanded global responsibilities within the next five years.
What’s the toughest part of your leadership journey?
So what defines a great GCC leader?
The mindsets, skills, and structural enablers that not only shape next-generation leaders but also influence the trajectory of the GCC model itself.
Forward-thinking GCC leaders recognize the importance of the human element in capability building. Explore how leaders across different GCCs are converting purpose into performance, people into champions, and operational excellence into sustainable enterprise advantage.
Every GCC, regardless of its size or industry, needs a Unique Value Proposition (UVP) tailored to its goals.
A strong UVP helps attract the right talent, foster alignment with headquarters, and create an identity that goes beyond being a back office. When done right, your UVP becomes the reason talent joins, stays, and grows with your organization.
UVP
Brand
Build a strong global connection showing opportunity, impact and innovation
Culture
Bridge global-local cultural gaps to build a one unified culture
Policies
India-specific policies that can compete with the global market
Workplace
Culturally aligned, flexible, and infused with elements of the HQ
Rewards
Tailored to the local talent and above market standards
LTI
Strategic retention tool in a high-attrition talent pool
From Hype to Impact:
How GCCs Are Adopting AI With Purpose
Tapping the Pulse of India’s GCC Talent
Enterprise-wide AI ambition means little without the talent capable of adopting and scaling it. So now, we shift our lens to the people who make this transformation possible. In our recent survey of 3,000+ GCC professionals, we analysed how talent adopts AI, experiments with it, and integrates it into daily workflows.
improved
improved
improved
in 5 years
downsizing
advancing